FAQ
Welcome to the KingPalace FAQ. This page gives clear, practical answers to the questions players ask most often — from account setup and verification, to deposits, withdrawals, and bonus rules. Whether you’re opening your first account or returning to claim another offer, these concise explanations will help you move forward with confidence.
We cover bonuses, the no deposit free spins, supported payment methods, game providers, and common troubleshooting steps. You’ll also find details about security, responsible gambling tools, and how to contact support if you need personal help. The goal is to save you time and remove uncertainty so you can focus on playing.
If an answer here doesn’t fully resolve your question, use the live chat or email support@kingpalace.com for faster assistance, or check the site’s terms for full policy language. Bookmark this page for quick reference — it’s designed to be simple, accurate, and up to date for both new and experienced players.
How do I create a KingPalace account?
Creating an account is quick. Click “Sign Up,” provide your email, choose a password, and enter basic details like your name, date of birth, and country. Make sure the information matches government ID documents you’ll later use for verification. After registration you may receive a verification email to confirm your address — follow the link to complete that step. Keep your login details private, and enable any two-factor authentication options if offered.
What welcome bonuses and promotions are available?
KingPalace typically offers a welcome package and ongoing promotions. Current sign-up promotions include a 200% match plus 200 free spins on eligible deposits. Promotions often have deposit minimums and wagering terms, so read the promotion terms carefully before claiming. Regular players can expect reload bonuses, free spins, tournaments, and seasonal offers — check the Promotions page and your account mailbox for the latest deals.
Is there a no deposit bonus or code I can claim?
Yes. New accounts are eligible for an automatic No Deposit Bonus of 100 free spins upon sign-up. This offer is claimed automatically, so you don’t need a promo code. Free spin winnings and any related terms are subject to wagering and maximum cashout rules, so review the bonus terms for details. If you don’t receive the spins after registering, contact support with your account ID.
How do deposits and withdrawals work, and which payment methods are accepted?
KingPalace supports many payment options: Apple Pay, AstroPay Card, Bitcoin/BTC, Interac, MasterCard, Mifinity, MuchBetter, Neosurf, Neteller, PaySafeCard, Skrill, Spei, Tether/USDT, Trustly, Visa, and ecoPayz. Currencies include Bitcoin, EUR, Tether, and USD. Deposits are usually instant for e-wallets, card payments, and crypto. Withdrawals vary: crypto and some e-wallets are fastest, card and bank transfers can take 2–7 business days. Check your Cashier for specific limits, and remember verification is required before withdrawal processing.
What are wagering requirements, and how do they affect my bonus?
Wagering requirements state how many times you must play through bonus funds or winnings before they become withdrawable. For example, a 30x wagering requirement on a $40 bonus means you’d need to place $1,200 in eligible bets ($40 × 30) before cashing out bonus-derived funds. Different games contribute differently toward wagering, so slots often contribute 100%, while table games may contribute less. Always check the exact multiplier, eligible games, and any bet caps in the bonus terms.
Can I play KingPalace on my phone or tablet?
Yes. KingPalace is optimized for modern mobile browsers on iOS and Android, with most games built in HTML5 for seamless play without downloads. Apple Pay is supported for compatible devices. If an app is available in your region, the site will advertise it; otherwise the mobile site delivers the full experience — games, deposits, withdrawals, and support — from your phone or tablet.
Which games and software providers are available at KingPalace?
KingPalace features a wide selection of slots, table games, live dealer titles, and specialty games from top providers such as NetEnt, Evolution Gaming, Microgaming (Apricot), Pragmatic Play, Play’n GO, Yggdrasil, Big Time Gaming, and many others. Live dealer tables come from Evolution Gaming and similar studios. Game availability can vary by jurisdiction. For a full breakdown of providers and standout titles, see our detailed review.
Is KingPalace licensed and regulated?
Licensing details are important and may change over time. Check the site footer and the Terms & Conditions for current licensing and regulatory information. If you’re unsure about the license that applies to your country, contact support via live chat or email at support@kingpalace.com for confirmation before playing.
What documents are required for verification (KYC), and how long does it take?
KYC typically requires a government-issued photo ID (passport, driver’s license), proof of address (utility bill or bank statement dated within the last three months), and sometimes proof of payment method (photo of a card, crypto wallet address, or e-wallet account). Upload documents through your account verification area. Review times vary, but most verifications are completed within 24–72 hours once documents are submitted. You’ll be notified by email when verification is approved or if additional information is needed.
What should I do if I encounter technical issues or errors?
Try these basic fixes first: refresh the page, clear your browser cache, or try a different browser or device. Ensure your app or browser is up to date, and check your internet connection. If the game freezes or a transaction doesn’t register, take screenshots, note the time and your account ID, and contact support via live chat or email support@kingpalace.com. Provide as much detail as possible so the technical team can investigate and resolve the issue quickly.
How does KingPalace promote responsible gambling?
KingPalace provides tools to help you manage play responsibly, including deposit limits, wager limits, session reminders, time-outs, and self-exclusion options. You can set or change limits in your account settings, or ask support to assist. If you or someone you know needs help, consider contacting local gambling support organizations and use the self-help resources listed in the casino’s Responsible Gambling section.
How can I contact customer support?
Customer support options include an on-site FAQ, live chat for immediate help, and email at support@kingpalace.com for detailed inquiries. Live chat is best for quick issues, while email is useful for document requests or complex account matters. Have your account ID and any relevant screenshots ready to speed up the resolution.
KingPalace uses industry-standard security measures to protect your data and funds, and the site is designed to be fair and transparent. Getting started is easy: register, verify your account, and choose a deposit method that suits you — or claim the automatic 100 free spins for new accounts. Take advantage of the welcome offer, read the bonus terms, and try a few games in fun mode if you prefer to practice first. Sign up or log in now to claim your welcome package and begin enjoying a wide range of slots, table games, and live dealer action with confidence.